"Bringing the gifts that my ancestors gave, I am the dream and the hope of the slave. I rise. I rise. I rise." ~ Maya Angelou, from "Still I Rise"
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How to Define and Value IT ServicesGet started with service portfolio management by defining and valuing your IT service portfolio.IT organizations struggle with business-IT alignment and business service management. Challenges are that IT organizations often cannot accurately define what they do, and IT may not understand the priority of IT projects tothe business. By defining your IT services, you will start to build your servicecatalogue and take steps toward service portfolio management.