9/11/09

Global knowledge.com Training Course

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  1. How to Define and Value IT Services

    Get started with service portfolio management by defining and valuing your IT service portfolio.
    IT organizations struggle with business-IT alignment and business service management. Challenges are that IT organizations often cannot accurately define what they do, and IT may not understand the priority of IT projects to
    the business. By defining your IT services, you will start to build your service
    catalogue and take steps toward service portfolio management.

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